Privacy Policy

Softloom Homes (“Company”, “we”, “our”, “us”) operates the website softloomhomes.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website or purchase our products. By using our Website, you agree to the practices described in this Policy.

1. Information We Collect
We may collect the following types of information:

Personal details:
Your name, email address, mobile number, billing and shipping address, and any other details you provide during account registration, checkout, or while contacting us.

Order and payment details:
Products you purchase, order value, payment method, date and time of purchase, and transaction status. Payment processing is handled by secure third‑party payment gateways; we do not store your full card, UPI, or net‑banking details.

Technical and usage data:
IP address, browser type, device type, operating system, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.

Communication data:
Emails, messages, or phone calls you send to us for support, feedback, or queries.

2. How We Use Your Information
We use your information for the following purposes:

To process, confirm, and deliver your orders.

To provide customer support and respond to your queries.

To send order updates, shipping notifications, and important service emails.

To send promotional offers, newsletters, and marketing communications (only where permitted; you can opt out anytime).

To improve our Website, products, services, and user experience.

To prevent fraud, abuse, or security issues and to comply with legal obligations.

3. Cookies and Similar Technologies
Our Website may use cookies and similar tracking technologies to:

Keep you logged in and remember your preferences.

Maintain your shopping cart and improve navigation.

Analyse traffic and performance to understand how visitors use the Website.

You can control or delete cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the Website.

4. How We Share Your Information
We do not sell your personal information. We may share your data only in the following situations:

Service providers:
With trusted third parties such as payment gateways, courier and logistics partners, IT service providers, analytics and marketing tools—only to the extent necessary for them to perform their services.

Legal and regulatory:
When required by law, regulation, court order, or government authority, or to protect our rights, property, or safety.

All third‑party service providers are expected to maintain appropriate confidentiality and security of your information.

5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
Subject to applicable laws, you may:

Access and review the personal information we hold about you.

Request correction or updating of inaccurate or incomplete information.

Unsubscribe from marketing emails/SMS/WhatsApp by using the unsubscribe link or by contacting us.

Request deletion or restriction of your personal data, where legally possible.

To exercise any of these rights, please contact us using the details provided below.

7. Third‑Party Websites
Our Website may contain links to third‑party websites, apps, or services (for example, social media pages, courier tracking pages, or payment providers). We are not responsible for the privacy practices or content of those third parties. We recommend that you review their privacy policies separately.

8. Children’s Privacy
Softloom Homes does not knowingly collect personal information from children under 18 years of age. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to remove such information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated Policy will be posted on this page with a revised effective date. Your continued use of the Website after any changes indicates your acceptance of the updated Policy.

10. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:

Softloom Homes
KANARAM, Sattu Colony,
SH 6, Near Shomnath School, Sardarshahar,
District Churu, Rajasthan – 331403, India

Phone: +91‑7976384534
Email: Vatsventure@gmail.com

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