Secure Payment

At Softloom Homes, your online payment security and privacy are very important to us. This page explains how payments on softloomhomes.com are handled and what we do to keep your transactions safe.

1. Safe and Encrypted Transactions

All online payments made on our website are processed through secure, reputed payment service providers that use industry‑standard encryption.
Your payment information is transmitted over secure SSL (Secure Socket Layer) connections.
Sensitive data is encrypted so that it cannot be read or misused by unauthorised parties during transmission.

2. Accepted Payment Methods

For your convenience, we support multiple payment options (subject to availability at checkout), such as:
Debit and Credit Cards (Visa, MasterCard, RuPay, etc.)
UPI (Google Pay, PhonePe, BHIM, etc.)
Net Banking
Popular Wallets and other digital payment modes
The exact options may vary based on your bank, location and our payment partners at the time of purchase.

3. No Storage of Full Card / UPI Details

Softloom Homes does not store your full card number, CVV, UPI PIN or net‑banking password on its servers.
All such details are entered on the secure page of the payment gateway or your bank.
We only receive limited information necessary to confirm your payment status (for example, transaction ID, success/failure status).

4. Fraud Protection and Verification

To protect our customers from fraudulent transactions:
Payments may go through automatic security checks and verification by the payment gateway or bank.
In case of suspicious activity, your bank or payment provider may decline the transaction or ask for additional authentication (OTP, 3D Secure, etc.).
Softloom Homes reserves the right to verify orders and, if required, request additional information before processing or shipping.

5. Payment Failures and Double Charges

If your payment is debited from your account but the order is not confirmed:
Please wait a few minutes and check your email/SMS for an order confirmation.
If you do not receive confirmation, contact us with your payment reference/transaction ID and order details.
In most cases, failed or duplicate transactions are automatically reversed by the bank/payment gateway within a few working days. If not, we will help coordinate with them.

6. Cash on Delivery (If/When Available)

If we offer Cash on Delivery (COD) for your pin code:
COD availability and any extra charges (if applicable) will be shown at checkout.
Please keep the exact amount ready at the time of delivery.
Large, bulky or made‑to‑order items may not be eligible for COD.
(If you do not plan to offer COD, you can remove this section.)

7. Your Responsibility

For safe and smooth payments, we recommend that you:
Do not share your card details, PIN, OTP or passwords with anyone, even if they claim to be from the bank or Softloom Homes.
Always verify that you are on our official website softloomhomes.com or the secure page of your bank/payment provider before entering details.
Immediately contact your bank if you suspect any unauthorised transaction.

8. Contact for Payment Support

If you face any issues during payment or have questions about a transaction, please contact:
Softloom Homes
KANARAM, Sattu Colony,
SH 6, Near Shomnath School, Sardarshahar,
District Churu, Rajasthan – 331403, India
Phone: +91‑7976384534
Email: Vatsventure@gmail.com